Support

we're here for you

Whether you want to stop by for a visit or need customer service, we’re here for you.

CUSTOMER SERVICE

For existing customers in need of support with a product.

We work really hard to make sure our customers are completely satisfied with all of our products. If you have any issues or questions, please contact via email or phone.

EMAIL: info@sylvansport.com Email us anytime. You can expect a response in 1-2 business days. Emails sent during a weekend or holiday will be responded to on the first business day following.

PHONE: 828.393.4927 Customer Service is available weekdays 9am-4:00pm ET.

PRODUCT SALES

Support for prospective customers in need of product or purchasing information.

We’re here to help you pick the right gear or trailer and make the purchase process easy peasy.

EMAIL: sales@sylvansport.com Email us anytime and a SylvanSport Product Guru will get back to you as soon as soon as possible (usually within 1-2 business days). Emails sent during a weekend or holiday will be responded to on the first business day following.

PHONE: 828.393.4927 Our sales team is available weekdays 9am-4:30pm ET.

VISIT THE SYLVANSPORT FACTORY STORE

We invite you to visit us in beautiful Brevard, NC to shop our store and tour the factory.

SCHEDULE A TOUR: To schedule a factory tour or demo the GO camping trailer, please complete this form.

FACTORY STORE: 21 Welcome St, Brevard, NC 28712, Monday – Friday, 10am-4:30pm *we are not open on weekends

TRAILER REGISTRATION

Whether you purchased your SylvanSport trailer direct from us, one of our authorized dealers, or used from a private seller, you can register your GO, GO EASY, or VAST in case we need to reach out to you concerning your trailer.

RETURNS & EXCHANGES

Sometimes things don’t work out, and that’s okay. If you need to return an order, please give us a call or fill out the form below and a member of our team will review your request and send you a return authorization number. You can review our return policy here.

Name

Item(s) to Return

Order Number

Refund or Exchange?

Reason for Return

If you have photos the issue(s) to include with your Return Request please attach those here

WARRANTY

We stand behind all of our products, so everything you order from us includes a warranty. If you need to submit a warranty claim, please fill out the form below to get in touch and we will be happy to help. A member of our team will review your warranty claim and contact you with the next steps.

Name

Phone

Shipping Address

City

State/Providence

Zip/Postal Code

Order Number

Item with issue

Last 4 Digits of VIN #

Tent Batch # (if your request is about your GO tent)

Brief Description of Issue

Photos are required for all warranty claims. Hold CMD (Mac)/CTRL(PC) when selecting multiple photos to upload more than one.

SERVICE

For service or repair of your SylvanSport trailer that falls within our warranty policy, we will work with you and your local RV service center or trailer repair shop to get your trailer working properly again. We can ship all necessary parts to the repair location. We do require pre-authorization to cover any labor charges under our warranty policy. The repair location will need to send their repair estimate to warranty@sylvansport.com prior to completing any work. If you are near our factory in Brevard, NC, we can also handle the repair/service here with an appointment.

For service or repair outside of our warranty policy, please contact us at info@sylvansport.com and we can help schedule an appointment here at our factory in Brevard, NC or work with a repair center of your choice with any parts or product information needed.